Terms of Use and Service
ICONMADE.AI is a trading name and website operated by CIRCLE OF NINE LTD., a company registered in England and Wales under company number 14648127, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Website: https://iconmade.ai
Legal and privacy enquiries: hello@iconmade.ai
These Terms govern use of the ICONMADE.AI website and any creative, artificial-intelligence-assisted, design, model-development, image, video, campaign or related service that we agree to provide. Please read them before using the website or accepting a proposal.
1. About these Terms
A reference to “we”, “us” or “ICONMADE.AI” means CIRCLE OF NINE LTD. A reference to “you” means the website visitor, prospective client or client. “Client Content” means any information, prompt, image, video, audio, logo, trademark, likeness, dataset or other material supplied by or for you. “Deliverables” means the outputs identified in an accepted proposal or order confirmation.
If an accepted written proposal, statement of work or order form conflicts with these Terms, that document takes priority only for the conflicting project-specific matter. Nothing on the website is a binding offer unless expressly stated.
2. Eligibility and authority
You must be at least 18 years old and legally capable of entering a contract. If you act for a business or another person, you confirm that you have authority to bind them and to provide all Client Content and instructions on their behalf.
3. Website use
The website provides general information and examples of our work. Portfolio examples, concepts, demonstrations, estimated outcomes and descriptions are illustrative and do not guarantee identical results. You may browse the website for lawful purposes, but may not copy, scrape, reverse engineer, interfere with, misuse or attempt unauthorised access to it.
4. How a service contract is formed
An enquiry does not create a contract. We may discuss the brief and issue a written proposal, statement of work, quotation or order confirmation describing the scope, Deliverables, assumptions, schedule, fees, payment stages and revision allowance. A contract is formed when you accept that document in writing or pay the requested deposit, whichever occurs first, unless the proposal states otherwise.
We may decline a project before contract formation. Changes after acceptance require written agreement and may affect fees, timing and scope.
5. Your responsibilities
You must:
- provide accurate, complete and timely instructions, feedback and approvals;
- supply Client Content in the requested format and quality;
- ensure that you own or have all licences, permissions, model releases, privacy notices and consents required for Client Content and the intended use;
- not request unlawful, misleading, infringing, harmful or prohibited content;
- review Deliverables before publication, including names, claims, prices, product details, disclosures and platform-specific requirements; and
- comply with the Acceptable Use Policy and all applicable laws, advertising codes and platform rules.
Delay in providing material, access, decisions or feedback may extend the timetable. We are not responsible for delay or error caused by incomplete, inaccurate or late instructions.
6. AI-assisted production
Our services may use generative AI and third-party creative technologies. AI output can contain inaccuracies, artefacts, similarities to other material, inconsistent details or results that cannot be reproduced exactly. We use reasonable creative and quality-control processes, but do not guarantee that every output will be unique, error-free, capable of registration, or protected by intellectual-property rights in every country.
You remain responsible for final factual, legal, regulatory and brand approval. Additional clearance, legal review, talent consent, music licensing, trademark searching or advertising substantiation is outside scope unless expressly included in the proposal.
7. Deliverables, review and revisions
We will provide the Deliverables and revision rounds stated in the proposal. A revision means a reasonable alteration within the approved brief; it does not include a new concept, new campaign, changed strategy, replacement of previously approved material or work caused by changed or incomplete instructions. Additional work may be quoted separately.
You must review each delivery promptly and provide one consolidated set of feedback within the period stated in the proposal, or, if none is stated, within 7 days. We may treat a stage as approved if no response is received after a reasonable reminder, but this does not remove statutory consumer rights.
8. Fees, deposits and payment
Fees, taxes, deposits and payment stages are set out in the proposal. Unless stated otherwise, invoices are due within 7 days. We may pause work, withhold editable/source files or suspend delivery while an amount is overdue. You are responsible for approved third-party costs and bank or payment-provider charges.
For business clients, overdue sums may accrue interest and recovery costs to the extent permitted by law. For consumers, we will not impose charges that are unfair or inconsistent with mandatory consumer law.
9. Cancellation and refunds
Cancellation and refund rights are explained in the Refund and Cancellation Policy, which forms part of these Terms. Project-specific cancellation terms in the proposal also apply, subject always to mandatory consumer rights.
10. Consumer cancellation rights
If you are an individual acting wholly or mainly outside your trade, business, craft or profession and the contract is made at a distance, you will normally have 14 days from contract formation to cancel a service contract without giving a reason. We will provide cancellation information and a durable copy of the contract.
If you expressly ask us to begin during that period and later cancel, we may charge a proportionate amount for services supplied up to cancellation. The right may end after the service has been fully performed where you gave the required express request and acknowledgement. For digital content supplied immediately, the right to cancel may be lost once supply begins where you gave express prior consent and acknowledged that consequence. These Terms do not limit any statutory right relating to services or digital content that are not as described, not of satisfactory quality or not provided with reasonable care and skill.
11. Intellectual property
You retain ownership of Client Content. You grant us a worldwide, non-exclusive licence to host, copy, modify and process Client Content only as reasonably necessary to evaluate the enquiry, perform the contract, maintain project records, comply with law and exercise our rights under the contract.
We retain ownership of our pre-existing materials, methods, prompts, workflows, templates, software, know-how, design systems and generic components. Subject to full payment, we assign or license rights in the final approved Deliverables as stated in the proposal and to the extent we own or are legally able to grant them. Drafts, rejected concepts and unused assets are not transferred unless expressly agreed.
Third-party assets, fonts, music, stock, software and AI services remain subject to their own licences. We do not promise exclusive rights or registrability in purely AI-generated material. Further detail appears in the AI-Generated Content and Intellectual Property Policy.
12. Portfolio use and confidentiality
We will keep information identified as confidential reasonably secure and use it only for the project, except where disclosure is required by law or to vetted service providers bound by appropriate obligations. Information that is public, independently developed or lawfully received from another source is not confidential.
We will not publish your confidential project, unreleased campaign, supplied likeness or final Deliverables in our portfolio without your written approval. If you approve portfolio use, you may specify launch timing, credit and exclusions.
13. Third-party services
We may use hosting, cloud storage, communication, payment, creative and AI providers to deliver services. Their availability and output may change. We are not responsible for an external platform's independent acts, policies, downtime or later rejection of content, but we remain responsible for our own obligations under applicable law.
14. Warranties and disclaimers
We will provide services with reasonable care and skill and substantially in accordance with the accepted proposal. Except as required by law, we do not guarantee any particular advertising performance, reach, conversion, revenue, platform approval, legal clearance, exclusivity or uninterrupted availability.
15. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of terms implied by law that cannot be excluded, or any other liability that cannot legally be limited.
For business clients, to the maximum extent permitted by law: neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill, anticipated savings or business opportunity; and our total aggregate liability arising from a project is limited to the total fees paid or payable for that project. This limit does not apply to your obligation to pay fees or to misuse of intellectual property, confidential information or another person's rights.
For consumers, we are responsible for foreseeable loss or damage caused by our breach or failure to use reasonable care and skill, but not for business losses or loss caused by information or instructions supplied by you. Your mandatory statutory rights are unaffected.
16. Termination
Either party may terminate if the other commits a material breach and, where the breach can be remedied, fails to remedy it within 7 days after written notice. We may suspend or terminate immediately for illegal or prohibited instructions, rights or safety concerns, abusive conduct, non-payment, sanctions risk or material misrepresentation. On termination, you must pay for work properly completed and committed third-party costs, subject to consumer law and the Refund and Cancellation Policy.
17. Events beyond reasonable control
Neither party is liable for delay caused by an event beyond its reasonable control, provided it notifies the other and takes reasonable steps to reduce the effect. Payment obligations for completed work remain due.
18. Changes to these Terms
We may update these Terms for future website use and future contracts. The version accepted for an existing project will continue to apply unless the parties agree otherwise or a legal change requires an update. The effective date appears above.
19. Governing law and disputes
These Terms and any non-contractual dispute are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere, you retain any mandatory protections and rights to bring proceedings available under the law of your place of residence.
Please contact us first so we can try to resolve any concern. Nothing in this section prevents either party from seeking urgent injunctive relief where appropriate.
20. General
If a provision is unenforceable, the remaining provisions remain effective. A delay in enforcing a right is not a waiver. You may not transfer the contract without our written consent; we may transfer it as part of a genuine business reorganisation or sale without reducing consumer protections. No third party may enforce these Terms except where the law expressly provides otherwise.