Refund and Cancellation Policy
ICONMADE.AI is a trading name and website operated by CIRCLE OF NINE LTD., a company registered in England and Wales under company number 14648127, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Website: https://iconmade.ai
Legal and privacy enquiries: hello@iconmade.ai
This Policy explains how project cancellation, deposits, completed work and refunds are handled. It forms part of the Terms of Use and Service. A project-specific proposal may add details but cannot remove mandatory consumer rights.
1. Before a contract is formed
You may withdraw an enquiry at any time before accepting a proposal or paying a deposit. No fee is due unless we expressly agreed paid discovery, strategy or other preliminary work.
2. Business clients
For a client acting in the course of business, the accepted proposal controls cancellation. Unless it states otherwise:
- a deposit reserves production capacity and is non-refundable to the extent it reasonably covers work performed, scheduling commitment and non-cancellable third-party cost;
- on cancellation, the client must pay for work completed up to the cancellation date and approved or unavoidable third-party commitments;
- if payments exceed the amount properly due, we will refund the balance; and
- no rights in unpaid or incomplete Deliverables transfer to the client.
3. Consumers and the 14-day cancellation period
If you are an individual acting wholly or mainly outside your trade, business, craft or profession and the contract is made at a distance, you normally have 14 days from the day after contract formation to cancel a service contract without giving a reason.
To cancel, send a clear statement to hello@iconmade.ai identifying your name, project and decision to cancel. You may use the model cancellation wording below, but it is not mandatory.
4. Starting work during the cancellation period
We will not begin consumer work within the cancellation period unless you expressly request it. If you make that request and cancel after work begins, we may deduct or charge a proportionate amount for services supplied up to cancellation. If the service is fully performed during the period after the required request and acknowledgement, the right to cancel may end.
For digital content supplied immediately, we will request express consent to immediate supply and acknowledgement that the cancellation right will be lost once supply begins, where applicable.
5. Custom and personalised work
Most ICONMADE.AI projects are created to an individual brief. Customisation does not automatically remove every consumer right for a service. The applicable treatment depends on whether the contract concerns services, digital content or another category and on what has already been supplied. We will apply the mandatory legal position and will not rely on a blanket “no refunds” statement against a consumer.
6. Cancellation after the statutory period
After any mandatory cancellation period, cancellation is governed by the accepted proposal. We will calculate the amount due by reference to completed stages, time reasonably spent, reserved capacity and committed third-party costs. Any genuine surplus paid will be returned using the original payment method where practicable.
7. Faulty or non-conforming services
If services or digital content do not conform to the contract or applicable consumer law, contact us promptly with details. We may first correct, re-perform or replace the affected item within a reasonable time and without significant inconvenience. Where the law provides a price reduction, refund or other remedy, we will honour it. A subjective change of taste after approval is not itself a defect, but this does not affect rights where work fails to match the agreed brief or legal standard.
8. Cancellation by us
If we cancel for reasons not caused by you, we will refund amounts paid for work not supplied, less any part you choose to retain where appropriate. If we terminate because of non-payment, unlawful instructions, rights concerns, abuse or material breach, amounts remain payable for properly completed work and committed cost, subject to mandatory consumer law.
9. Refund timing
Where a consumer validly exercises a statutory cancellation right, we will make any refund due within the period required by law, generally within 14 days after being informed of the cancellation. Other approved refunds are normally processed within 14 days. Banks and payment providers may take additional time to display the credit.
10. Chargebacks
Please contact us before initiating a chargeback so we can investigate. Fraudulent or abusive chargebacks do not remove the obligation to pay sums properly due, but nothing here prevents a lawful dispute or statutory remedy.
CIRCLE OF NINE LTD. | Company No. 14648127